How do I login to the game

We provide multiple login methods:
1. You can fill in the phone and then accept OTP messages. After filling in the OTP, you can log in to the game via your mobile phone.
2. If you have a Facebook account, you can also use Facebook to log in to our game
3. You can log in to the game as a guest, too.
Why can't I see the login interface when my game starts?

When the game is launched for the first time, we may obtain game configuration and hot updates. after that. You can see the login interface. If you cannot see the login interface for a long time, please contact our customer service in time. Our customer service will solve the problem for you in time.
Why did I not receive OTP message?

There may be a delay in sending OTP messages, so you need to wait patiently. If you still have not received it after 1 minute, you can resend it. If you have not received the OTP message many times, you can check the following:
1. Is the phone receiving OTP messages correct?
2. Is the balance of the mobile phone receiving OTP messages sufficient?
3. Is there no signal on the mobile phone receiving OTP messages?
Why I have Facebook but can’t log in to the game?

Under normal circumstances, Facebook can log in to the game. If you are unable to log in, please contact our customer service in time. Our customer service will solve the problem for you in time.
Can I play cash games from Assam/Odisha/Telangana/Sikkim/Nagaland?

Unfortunately, some changes were made to the Assam/Odisha/Telangana/Sikkim/ Nagaland gaming act recently, and the state does not allow its residents to play cash Rummy games online any more. In compliance with the Act, we have made changes to our services and have stopped offering cash Rummy games to players residing in Assam/ Odisha/ Telangana/ Sikkim/ Nagaland.
Why am I not playing from any restricted state but cannot play?

If you are playing from a location outside Assam, Odisha, Telangana, Sikkim and Nagaland (restricted states) but still getting this error message, Please provide a copy of the following documents to verify your KYC
1. ID (PAN Card/Aadhaar Card/Passport/Driving Licence/Voter ID)
2. Address proof (Bank Statement/Aadhaar Card/ Telephone Bill/Passport/Voter ID/Electricity Bill)
Why I need to upload KYC documents?

We are committed to safeguarding the interests of our customers, including being able to actively identify our customers. KYC not only helps to ensure the complete security of the account, it is also important for compliance with the law. We will ensure that the documents/information you provide is completely confidential and secure.
Can I play Rummy online without cash?

You can log in and play Rummy practice games for free on our app until you feel ready for a Rummy cash game.
What is the difference between Practice Games and Cash Games?

You can play both Practice Games and Cash games on Rummy. To play Practice Games, you don’t need to deposit any money - you can play with free practice chips. But to play Cash Games, you need to deposit money. In Cash Games, you can compete with cash rummy players from across the country any time and win lots of money.
How to Form Sequences?

In Rummy, a sequence is a group of three or more consecutive cards of the same suit. There are two types of sequences that are formed; a pure sequence and an impure sequence. To win the game of rummy you need at least one pure sequence in your rummy hand.
A pure sequence is a group of three or more cards of the same suit, placed in consecutive order. To form a pure sequence in rummy card game, a player cannot use any Joker or wild card.
An impure sequence is a group of three or more cards of the same suit with one or more Joker card used.
How to Form Sets?

A Set is a group of three or more cards of the same value but of different suits. When you are forming sets, you can use wild card and Jokers.
Can I add a 5th card to a Set in Rummy?

No, a 5th card is not allowed in a Set in Rummy. A group of more than 4 cards of the same value is an invalid set. Even a wild card/Joker cannot be added as the fifth card to a set.
What is the best way to win at Rummy?

Here are some tips on increasing the winning rate in the entertaining and exciting game of Rummy:
1. Always focus on melding a pure sequence first as it’s a must for a valid declaration.
2. Learn how to use the Joker wisely as it helps in forming impure sequences or a set.
3. Keep track of the cards your opponents discard and pick (cards picked from the open deck). Don’t give them a game by discarding cards that can be useful to them.
4. Discard high-value cards as early as possible to minimize your points. Even if you happen to lose, that strategy will help you avoid losing by a big margin.
What’s the Joker and wild cards?

In Rummy, the Joker is a card that can be used as a trump card. It can be used in place of any missing card to form a Set or Sequence. There are two types of Jokers: printed Jokers and wild cards. While printed Jokers come with a Joker’s picture printed on them, wild cards are chosen randomly at the beginning of each game. Wild cards also act as Jokers, so they are a kind of additional Jokers.
What is a drop in Rummy?

Every player has the option to choose whether or not they want to play a game/a particular round in a game before drawing their first card. If they decide not to play a game/round before drawing their first card, then it is a drop, an initial drop
If a player drops out of a 101 Pool game, they get 20 points as a penalty.
The penalty points for dropping out of a 201 Pool game are 25.
A player cannot drop out of a Best of 2 or Best of 3 game.
How can I view my Deposit Balance and Withdrawable Balance?

Login to the game account and click the Avatar on the games lobby
What is Deposit Account Balance and Withdrawable Account Balance?

Every Rummy account is divided into two Accounts: Deposit Account Balance and Withdrawable Account Balance.
The Deposit Account Balance includes all the amount you have deposited and release bonus.
The Withdrawable Balance includes all the amount you have won.
Your total cash amount is the sum of the balance in your Deposit Account Balance and Withdrawable Account Balance. You can use all of this amount to play cash games on Rummy at any time.
How is the balance in each account calculated?

For example, if your Deposit Account Balance is ₹100 and your Withdrawable Account balance is ₹400 (total balance = ₹500).
What is Bonus?

The validity of the Bonus is 15 days from the date you get it. No part of the Bonus will be added to a player’s account after the 15-day offer period. So, play as many cash games as possible and use the entire bonus that you can get
How does the Bonus work?

whenever you’ll lose a game, you’ll get 10% of losing amount back as cashback to your Wallet. For example: if a player loses ₹80 in a cash game, ₹8 will be added to his Wallet
Is it safe to perform online transactions at Rummy?

Rummy is a completely safe site to perform online transactions. We provide a secured payment facility for you to play cash rummy games. With millions of players performing online transactions every day, we are one of the most trusted sites to perform online transactions.
How do I add cash to my Rummy account?

It is very easy to add cash to your account. Login to the game account and click on "ADD CASH" button on the games lobby. Then select the deposit amount. Last, pick the mode of online transactions – Credit Card, Debit Card, Net Banking, Wallet, or UPI
What is the minimum amount that I can deposit?

You can deposit a minimum amount of ₹100 to play cash rummy games.
What is the maximum amount that I can deposit?

You can deposit a maximum amount of ₹10000 to play cash rummy games.
How do I withdraw cash from my Rummy account?

Like adding cash, it is very easy to add cash to your account. Login to the game account and click the Avatar on the games lobby. Then click “withdraw”. Last, enter the amount, fill in your Bank Account and click on ' submit '.
What is the minimum amount that I can withdraw?

You can withdraw a minimum amount of ₹100 from your Rummy account.
What is the maximum withdrawal amount?

You can withdraw the entire Withdrawable Balance, at any time you wish.
When will Rummy process my withdrawal?

The withdrawals are processed by us within 24 hours of your request. However, the banks in India clear the payments as per the RBI guidelines. Once processed by us, it usually takes 24 to 48 working hours for the funds to reflect in your account, depending upon your bank's processing speed. We make all possible attempts to process your request(s) instantly, however, there could be delays due to the time required for verification and/or at the bank's end in completing the withdrawal transaction.
Are there any charges or fees on cash withdrawal?

There is No Processing Fee on any Withdrawal amount.
What is the eligibility criteria to place a withdrawal request?

For placing a successful withdrawal request a user has to be KYC Approved (ID & Address)

*You must be 18 years or older to play real money rummy

* This is an indicative amount only and this includes promotional tournaments and bonuses. Actual amount may differ and would depend on the total number of cash tournaments played on the Website and bonuses claimed by players in a calendar month. Individual winnings depend on your skill and the number of cash tournaments you play in a calendar month.